Refund policy

Last updated: September 22, 2026

30 day money back

If you are not happy with your order, email us within 30 days of delivery and we will refund you. Write to noelle.partners@gmail.com with your order number and a photo of the item.

Damaged or wrong item

If an item arrives damaged, or it is not the one you ordered, send us a photo. We replace it or refund it and you do not need to send it back.

Change of mind

For a change of mind you send the item back at your own cost and we refund the item price once it arrives. It has to be unused and in its original packaging.

Cancelling an order

Email us within 12 hours of ordering and we cancel it and refund you in full, as long as it has not shipped.

How long a refund takes

Refunds go back to the card you paid with, usually 5 to 10 business days after we approve them.

Where orders ship from

Orders ship from our supplier overseas and take 8 to 14 days, with tracking. Duty and import tax are paid before delivery, so there is nothing to pay at the door.

Contact

Email noelle.partners@gmail.com or call +1 437 601 5887.